Shipping Policy

Thank you for choosing The Retreat Yard. We’re dedicated to delivering your order promptly, securely, and with care. Below you'll find everything you need to know about how we handle shipping.

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📦 Shipping Costs
We proudly offer free shipping within the USA on all orders—no hidden fees or surprise charges.

🕕 Order Cut-Off Time
Orders placed by 6:00 PM EST (GMT-05:00, Monday–Friday) will begin processing the same or next business day.

🛠 Processing Time
Orders are typically processed within 1–2 business days.

🚚 Transit Time
Most shipments arrive within 4–7 business days after dispatch. Delivery times may vary depending on location and product availability.

📍 Delivery Methods
Many of our products ship via trusted third-party freight carriers using large delivery trucks. For freight items, you’ll be contacted to schedule a curbside delivery appointment. Please ensure your phone number is accurate at checkout to avoid delays.

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📧 Order Confirmation & Tracking
After placing your order, you’ll receive a confirmation email to verify your purchase.
Once your order ships (within 1–2 business days), we’ll send you a tracking number along with a link so you can monitor its journey every step of the way.

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✏️ Need to Update Your Shipping Address?
If you need to make changes to your shipping address, please contact us within 24 hours of placing your order. We’ll do our best to accommodate your request before the item ships.

❌ Order Cancellations
You’re free to cancel your order for a full refund before it has shipped. If the order has already left our facility, please refer to our Return Policy for further assistance.

📦 Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged or incorrect item, let us know right away—we’ll make it right. In such cases, we’ll cover the return shipping and offer a replacement or refund as needed.