FAQs

Frequently Asked Questions

When will my order ship and arrive?
We aim to process and ship orders as quickly as possible—typically within 1 to 2 business days. Some items may even ship the same day. Delivery generally takes between 4 to 7 business days, depending on your location and the item’s availability. If an item has an extended lead time, it will be clearly noted on its product page. While delays are rare, we’ll always keep you informed along the way.

Which forms of payment do you accept?
We accept all major payment methods, including:
• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay

What is your return policy?
We offer a 30-Day Satisfaction Guarantee on every item. You can view our full return policy by scrolling to the bottom of the page and selecting “30-Day Return Policy.”

Can I cancel my order?
Absolutely—orders can be canceled for a full refund any time before they ship. Just contact us right away at support@theretreatyard.com. If the order has already been dispatched, it will then fall under our standard return policy.

What should I do if my item is damaged during shipping?
Please examine all packages when they arrive. If you notice any visible damage—even to the box—note it during delivery. If you’re unable to inspect the item but suspect damage, write “possible damage” on the delivery receipt.
If your product does arrive damaged, send us photos at support@theretreatyard.com, and we’ll promptly arrange a replacement or compensation.

How do I place an order?
Ordering is easy!

1. Click “Add to Cart” on the product you’d like.

2. Proceed to checkout and enter your shipping and payment details.

3. Confirm your purchase and you're done!
   You’ll get an order confirmation email right away. Prefer to order by phone? Give us a call at 000-000-0000.

How will I know when my order ships?
After placing your order, you’ll receive a confirmation email. Once your order is processed and shipped, we’ll send another email with tracking details so you can follow its journey to your doorstep. If anything becomes unavailable or backordered, you’ll be contacted by our team within one business day.

Will I receive an order confirmation email?
Yes! A confirmation will be sent to the email address you provide during checkout. We recommend keeping this for your records. Please double-check your email address when ordering to ensure you receive all updates.

Do you charge sales tax?
We are based in Illinois, and sales tax is only charged for orders shipping within the state. If your order is shipped outside Illinois, you won’t be charged tax—saving you even more on your purchase.

Can I make changes to my order after placing it?
Yes, as long as your order hasn’t shipped yet. Just email us at support@theretreatyard.com with your requested changes. Any price differences will be adjusted accordingly, and we’ll either credit your payment method or send an invoice for the balance.