Cancellation Policy
At The Retreat Yard, we understand that plans can change—and we’re here to help.
🛑 Need to Cancel an Order?
If you decide to cancel your order, please reach out to us as soon as possible at support@theretreatyard.com. We'll do everything we can to cancel it before it ships out.
🚚 If Your Order Has Already Shipped
If the order has already left our warehouse, we won’t be able to stop the shipment. However, you can still return the item after it arrives—just contact us and we’ll help coordinate the return in accordance with our Returns & Refunds Policy.
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Free shipping with every order
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SATISFACTION GUARANTEED
If your order arrives defective or fails
to function properly, you will receive a full 100% refund!
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