Product Quality Guarantee

At The Retreat Yard, we stand behind the quality of every product we offer. Your satisfaction is our top priority, which is why all items include a manufacturer-backed warranty. For specific warranty terms, feel free to contact us—we’re happy to provide the details you need.

What if my item arrives damaged?

We take great care in ensuring your order arrives safely. However, if there is any visible damage to the packaging or product upon delivery—even just to the box—please note it on the delivery receipt at the time of arrival. If you're unable to fully inspect the item but suspect any damage, be sure to write “suspected damage” on the receipt.

Should you find your item is damaged once unpacked, simply send clear photos to support@theretreatyard.com, and we’ll promptly arrange a replacement or refund—typically within one business day.